Cancellation and/or Return Policy
Please email a request to email@example.com before canceling/returning anything! You must contact NextLevel Performance to obtain approval.
- Special order items are non-returnable nor refundable, non-negotiable.
- Approved cancelation requests subject to 20% cancelation fee, non negotiable. This includes ANY reason including but not limited to “change of mind”, extended lead times over estimated on product pages, no longer have vehicle, moved/leaving country, etc.
- If cancelation request is approved, original payment will be refunded minus 20% cancelation fee of product cost. This is never a a charge we enjoy processing as it is not “profit” for us as a company but a loss of time for us and money for you the client.
- 20% standard cancelation fee covers card payment processing fees encountered at time of checkout, processing fees encountered by at time of payment to our manufacturers & standard cancelation charges encountered from our manufacturer to us to void purchase order.
- Sales invoice must accompany ALL returns, warranties and cores.
- All claims for damaged, missing, or misboxed items must be submitted within 2 business days of receiving the item.
- We would need to receive the item first and inspect it before any refund is issued.
- A return order does not constitute the acceptance of your return. Items must be returned in resalable, new/unused condition, and are subject to inspection.
- All return shipping charges are the responsibility of the customer and will not be refunded.
- If refund was not approved, it will be at NextLevel Performance’s discretion to decide how to proceed and the item can be canceled/returned to the customer at their own expense.
All products are subject to the manufacturers warranty guidelines. NextLevel Performance does not provide additional or extended warranties.
NextLevel Performance accepts the following Payment Methods:
- American Express
- Apple Pay
- Cash (for Instore Purchases)
Upon checkout, your credit card or PayPal account will be pre-authorized and/or charged regardless of the item being in stock, out of stock, or discontinued. If your credit card was declined, you may still see a pending charge on your account due to the pre-authorization process with credit and debit cards. This declined pre-authorization does take 1-7 business days to clear depending on your bank or credit card company.
All shipping costs at checkout include within the continental US. It is discretion of the client to inquire and agree to additional shipping costs prior to making their purchase. Any product that is oversized such as, but not limited to, engines, transmissions, body kits, body panels, and drivetrain parts may not include additional shipping or freight charges upon purchase. The additional shipping charged can only be calculated after the purchase. We will contact you following checkout to notify, invoice and collect any additional charges. The client has the option to cancel if they do not agree to the additional shipping charges, but is subject to our standard 20% cancellation fee.
Certain products are advertised for a price that does not include the core charge. A core charge is an amount charged on top of the purchase price to cover the cost of the core part that needs to be returned to the manufacturer. An example would be if you purchase a transmission, a core charge will need to be paid upon purchase. Once you receive your new transmission and return the old one to the manufacturer following included instructions, the core charge can be refunded. Upon return to the manufacturer and approval of the core, NextLevel Performance will receive the core credit back and will refund the core charge back to you. Core refund times vary depending on manufacturer policy. It is the responsibility of the customer to follow all core return guidelines from the manufacturer in order for the core refund to be issued. The core charge is non-refundable and becomes part of the purchase price if no core is returned or the core returned is deemed unusable by the manufacturer.
Out of Stock Items
If you ordered item or items are out of stock, we will contact you within 2 business days of the purchase to notify you of your order status. We will provide you with an estimated time that the out of stock item is going to be shipped using the currently available information from the manufacturer and/or distributor. This does not guarantee the estimated shipping date due to circumstances beyond our control such as manufacturing delays, shipping delays, or item discontinuation. We may present you with alternatives to your out of stock item and leave the decision up to you to switch and pay if there is any price difference. Out of stock item orders may be cancelled only if they are not special order/no cancellation items (this information will be provided to you within 2 business days of the order and we will seek your approval to place the special order before the no cancellation policy is in effect).
In some rare instances, manufacturers discontinue products and do not notify their dealers. This lack of communication prevents us from removing the item from our site in a timely manner. If you ordered an item or items that are discontinued, we will contact you within 2 business days of the purchase to notify you of your order status. We may present you with alternatives to your discontinued item and leave the decision up to you to switch and pay if there is any price difference. Or you may just cancel the order for a full refund. If no alternatives are available, we will cancel your order automatically and refund your purchase within 2 business days.
Sales tax is required for orders shipping within Minnesota & California.
A 20% restocking fee will be applied to all non-defective, accepted returns. Shipping charges are non-refundable. For orders with Free Shipping, the original shipping costs will also now apply.
You may request a change to your order, provided your order has not already been processed and shipped. Please call during business hours to change your order or email us at firstname.lastname@example.org. Please note that response times may vary and sending an email to us with order changes does not guarantee for those changes to be made.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, NextLevel Performance shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. NextLevel Performance shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, NextLevel Performance shall immediately issue a credit to your credit card account in the amount of the charge. In the event an order is fulfilled and is delivered with incorrect information or parts due to typographical error or incorrect information from suppliers and manufacturers, NextLevel Performance shall not be held liable and will work with the customer to their best ability to resolve the issue. It is the customer’s responsibility to verify all information with the parts manufacturer and contact NextLevel Performance to clarify any discrepancies.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. NextLevel Performance reserves the right at any time after receipt of your order to accept or decline your order for any reason. NextLevel Performance reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
Any customer information including any email addresses received by NextLevel Performance will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically, NextLevel Performance may wish to communicate with customers via email or electronic newsletter. If for any reason you do not wish to receive email communications from NextLevel Performance, then you may send an email to email@example.com with “remove from email list” in the subject, and you will not receive any further email communications from us.
Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security